Claims, Cancellation & Insurance Support
This page is for customers needing support with:
- Service Contract Cancellations
- GAP claim submissions and Cancellations
- Repossession status or documentation
- Registration Stops
- Refunds
Contact Information
Email: [email protected] ****** (Include last six # of VIN on Subject Line)******
We respond within 24 hours.
However, some claims may take up to 3–5 business days for full processing.
However, some claims may take up to 3–5 business days for full processing.
Visiting or calling our stores will delay your request.
Most claims are processed by a separate team and store staff cannot assist with them directly.
Most claims are processed by a separate team and store staff cannot assist with them directly.
Frequently Asked Questions
How long does it take to process a GAP or cancellation claim?
Initial responses typically take 24 hours. Some claims require 3–5 business days.
Can I visit the store to get updates or submit paperwork?
No. Visiting in person will delay processing. Please use the email provided above.
What if I haven’t heard back in 5 business days?
Reply to your confirmation email or email [email protected].
